Zoya 9 FAQ — All your answers in one place

No. Only one account is allowed per mobile number, email address, and identity — one account permitted. Attempting to open multiple accounts may result in all accounts being suspended and balances forfeited.

Yes, Completely Free. There are no charges or fees to register. You only add funds when you want to play — and that is entirely your choice.

on the login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Verify with the OTP and set a new password. The whole process takes under 2 minutes.

After logging in, you can update your email, address, and other details from Profile Settings. However, To change your registered mobile number or date of birth, you will need to contact the support team and complete identity verification.

To permanently close your account, send an email to support. If you'd like to take a temporary break, Responsible Gaming Set self-exclusion or a cooling-off period from the page. Make sure to withdraw your balance before closing your account.

KYC (Know Your Customer) is an identity verification process. For large withdrawals, Zoya 9 may request a photo of your national ID or passport. This is to protect your account and prevent fraud.

You can log in from a mobile, tablet, or computer. For security, we recommend keeping only one active session at a time. If a login is detected from a new device, you will receive an alert.

Log in and go to the "Deposit" option. Select bKash, Nagad, or Rocket and enter the amount. Follow the on-screen instructions to complete the payment. Typically, Within 5 minutes Balance updated.

Minimum Deposit at Zoya 9 ৳100. Your first deposit is eligible for a welcome bonus. To view the full bonus terms, Terms & Conditions Read.

For bKash and Nagad, it typically arrives 1–5 minutes for your balance to update. Bank transfers may take up to 30 minutes. If funds haven't arrived after 1 hour, contact support with your transaction ID.

Zoya 9 currently supports: bKash, Nagad, Rocket and direct bank transfer. More payment methods coming soon.

Zoya 9 does not charge any deposit fees. However, your payment provider (such as bKash) may apply their own transaction fees in accordance with their policy.

Wait 30 minutes first. If the funds still haven't arrived, note the Transaction ID (TrxID) from your bKash or Nagad app and Help Center via live chat. We'll get it sorted quickly.

The maximum deposit limit varies depending on the payment method. As part of Responsible Gaming, you can also set your own Responsible Gaming Settings to set personal limits.

Log in and go to the "Withdrawal" option. Select the amount and payment method (bKash/Nagad). Funds will be sent to your registered mobile number. Typically, 5–15 minutes within.

The minimum withdrawal on Zoya 9 ৳300. Wagering requirements must be met before withdrawing bonus funds — details in the Terms & Conditions Available.

Zoya 9 does not charge any withdrawal fees. However, fees from the payment provider may apply. For bKash and Nagad, there is generally no additional charge.

For bKash and Nagad, typically 5–15 minutes for the funds to arrive. Bank transfers may take 1–2 business days. Requests made after midnight will be processed the following morning.

No. For security reasons, withdrawals can only be made to To your registered mobile number sent. If you need it sent to a different number, please contact support and verify your identity.

The reason for rejection is usually sent to you by email. Common reasons include: incomplete KYC, unmet bonus wagering requirements, or incorrect information. Contact support for full details.

There is no set limit on the number of withdrawals, though a daily maximum amount may apply. For details, Terms & Conditions Read.

Register After completing registration, the welcome bonus is automatically credited on your first deposit. No additional steps are required to claim it.

Wagering requirements mean you must place a certain amount in bets before withdrawing bonus funds. For example: a ×20 wagering requirement on a ৳1,000 bonus means you need to wager ৳20,000 in total. Details in the Terms & Conditions View.

Free spins are available after registration, through special promotions, or as loyalty rewards. Once credited, they'll appear in the "Bonus" section of your account.

When a friend registers using your referral link or code and makes their first deposit, you will receive a bonus. You can find your referral code in Profile Settings.

You earn loyalty points on every bet you place. Once you accumulate enough points, they can be converted into bonus balance, free spins, or special rewards.

Yes, you can cancel an active bonus from the Bonus section of your account. Cancelling a bonus will remove the bonus balance, but your own deposited funds will not be affected.

Bonuses can be used on most slots and casino games. Contribution rates may vary by game (e.g., 10% for Live Casino). For the full list, in the Terms & Conditions Available.

Zoya 9 offers: Live Casino (Baccarat, Roulette, Blackjack), Slots (1000+ titles), Sports Betting (cricket, football, tennis), Fishing Games And much more.

First, refresh the page or log out and log back in. Clear your browser cache. Try switching from mobile data to WiFi. If the issue persists, download the app and try from there.

After logging in, Betting Go to the section. Select a cricket match. Choose your preferred option from markets such as Match Winner, Score, or others, enter your stake, and confirm.

Yes, at Zoya 9 Live In-Play Betting available. You can bet in real time as matches unfold, watching odds update live. Live Betting is offered across cricket, football, and many more sports.

Yes. All games on Zoya 9 RNG (Random Number Generator) technology, ensuring completely fair and unbiased results. Live games feature real dealers, visible via live video feed.

New games are added to Zoya 9 every week. The latest titles can be found New Games on the page. Turn on notifications to receive instant updates whenever new games are added.

Zoya 9's High Roller This section is designed for players who prefer high-stakes action. Expect high-limit tables, exclusive bonuses, and premium perks.

Yes. Zoya 9 256-bit SSL Encryption Your personal information is never shared with third parties. To learn more, Privacy Policy Read.

Change your password immediately and support team Let us know and we'll temporarily lock your account and investigate. Never share your password or OTP with anyone.

No, never. No Zoya 9 representative will ever ask for your password, OTP, or banking details by phone or message. If anyone does, it is a scam — report it to support immediately.

You can enable 2FA from the "Security" option in your profile settings. Once mobile OTP verification is activated, you'll need to verify via OTP every time you log in.

No. Zoya 9 never sells users' personal information to third parties. Data is used solely for platform operations and security purposes.

Any suspicious activity — such as an unrecognised login or an unauthorised transaction on your account — support team report it. We will investigate within 24 hours.

You can view recent login activity under "Security" or "Sessions" in your profile settings. If you spot an unrecognized device, change your password immediately.

The Zoya 9 Android app is available directly from our Download Page Download the APK file and install it. The app is not available on the Google Play Store — only download it from the official site.

On Android, go to Settings > Security and enable "Unknown sources" or "Install unknown apps", then run the APK file again. On iOS, use the web version directly through your browser.

Yes, you can access the Zoya 9 mobile website on an iPhone via Safari. The website is fully mobile-friendly, so you can enjoy all features even without an iOS app.

When a new update is available, you'll get a notification automatically when you open the app. Alternatively, Download Page to download the latest APK and install it over the existing version.

Yes, the app offers everything available on the website — games, betting, deposits, and withdrawals. It also loads faster and supports push notifications.

Force close the app and reopen it. If that doesn't work, uninstall it, download the latest APK, and reinstall. Also check your phone's storage and internet connection.

Completely safe — if Official Download Page from the official source. Downloading APKs from third-party sites can be dangerous. Always use the download page at zoya9.ws.