Zoya 9 Terms & Conditions — Fully in English Learn More

1 General Terms & Introduction

These Terms & Conditions apply to all services on the zoya 9 website (zoya9.ws) and its associated mobile applications. By opening an account or using any service on zoya 9, you confirm that you have fully read and agreed to these terms.

Zoya 9 is an online gaming and Sports Betting platform. Through partnerships with the world's leading game providers, we are committed to delivering a safe and entertaining experience for players in Bangladesh.

Zoya 9 reserves the right to update these Terms & Conditions at any time without prior notice. Continued use of the platform after any changes constitutes your acceptance of the revised terms.

2 Account Registration & Usage

The following requirements must be met to open an account with zoya 9:

• One Account Only: Only one account is permitted per person, mobile number, or device. Creating multiple accounts may result in all accounts being permanently suspended.
• Accurate Information: You must provide accurate name, mobile number, and other details at registration. Incorrect or false information will result in failed account verification.
• Password Security: Keep your password confidential. Do not share your account with or allow access by anyone else.
• Account Transfer Prohibited: Selling, renting, or transferring your account to another person is strictly prohibited.

3 Age Verification & KYC Process

Zoya 9 strictly enforces an 18+ age policy. No one under the age of 18 is permitted to use this platform.

KYC (Know Your Customer) verification is mandatory at zoya 9. You may be required to submit the following documents:

• National ID Card (NID) — clear photos of both sides
• Passport or Birth Certificate (alternative)
• Proof of address — utility bill or bank statement
• Selfie — holding your ID document

Zoya 9 may request additional verification documents at any time. This is done solely to protect your account security.

4 Deposit & Payment Policy

The following rules apply to all deposits made on zoya 9:

• Deposits must be made from your own payment account only.
• Deposits made through a third party may result in your balance being voided.
• Deposits are non-refundable once processed — however, your balance can be withdrawn at any time.
• Zoya 9 does not charge any deposit fees; however, your payment provider may apply their own charges.

5 Withdrawal Policy

The following conditions must be met before a withdrawal can be processed:

• KYC Verified: Identity verification is mandatory before any withdrawal can be processed.
• Withdrawal via Same Method: Withdrawals must be made using the same method used for the original deposit.
• Minimum Withdrawal: Withdrawals start from ৳500.
• Processing Time: bKash/Nagad: 5–15 minutes; Bank transfer: 1–2 business days.
• Daily Limit: The maximum withdrawal amount per day is ৳2,00,000.

6 Bonus & Promotion Terms

The following general terms apply to all bonuses and promotions offered by zoya 9:

• Wagering Requirement: All bonuses are subject to wagering requirements, which must be met before any withdrawal can be made.
• Bonus Validity: Each bonus must be used within a specified timeframe. Any unused bonus will be forfeited upon expiry.
• One Bonus at a Time: Multiple bonuses cannot be used simultaneously.
• Bonus Recovery: Zoya 9 reserves the right to cancel or modify any bonus at its discretion.
• Game Limits: Some bonuses can only be used on specific games. Please check this condition before claiming any bonus.

Zoya 9 reserves the right to modify or cancel any bonus offer at any time. Claiming a bonus indicates your acceptance of the associated terms.

7 Betting Rules & Regulations

The following general rules apply to all betting on Zoya 9:

• Once a bet is confirmed, it cannot be changed or cancelled — unless a Cash Out option is available.
• If incorrect odds are displayed due to a technical error, Zoya 9 reserves the right to void the affected bet.
• Bets must be placed before a match begins. Live betting is only available for matches currently in progress.
• Bets are generally refunded if a sports event is cancelled.
• Minimum bet amounts may vary depending on the game or betting market.

Separate detailed rules apply to Sports Betting, casino games, and Live Casino games, available on their respective pages.

8 Prohibited Activities

The following activities are strictly prohibited on zoya 9:

• Fraud & Cheating: Any form of fraud — including false KYC, chargeback abuse, or attempts to hack the system.
• Bonus Abuse: Placing opposing bets or using multiple accounts to meet bonus wagering requirements.
• Automated Bot Usage: Placing automated bets using software or bots.
• Money Laundering: Using Zoya 9 for unlawful financial transactions.
• Underage Use: Allowing anyone under the age of 18 to access or use your account.
• Account Sharing: Sharing your account credentials with others or using someone else's account.

9 Account Closure & Suspension

Zoya 9 may temporarily suspend or permanently close an account in the following circumstances:

• For violating any clause of the Terms & Conditions.
• Failure to pass KYC verification or submission of incorrect information.
• Upon evidence of fraudulent or suspicious transactions.
• Account has been inactive for an extended period (12 months).
• When required by court order or legal obligation.

You can contact our support team at any time to close your account. Please withdraw your verified balance before closing.

10 Limitation of Liability

Zoya 9 is not liable for the following:

• Bets lost due to internet connection issues.
• Game session terminated due to an issue on the user's device.
• Delays or issues caused by third-party payment gateways.
• Service unavailability due to unscheduled system maintenance.

11 Privacy & Data Protection

Protecting your personal information is zoya 9's top priority. Here is why we collect your data:

• For account creation and management.
• For KYC verification and fraud prevention.
• For payment processing purposes.
• For customer service and support.
• To meet legal and regulatory obligations.

Zoya 9 never sells your data. Information may only be shared with authorities when required by law or court order. Please read our Privacy Policy for full details.

12 Changes to Terms & Contact

Zoya 9 may update these Terms & Conditions at any time. When changes are made:

• You will be notified of significant changes via email or push notification.
• The date of the most recent update will always be shown at the top of this page.
• Continued use of the platform following any changes will be taken as acceptance of the updated terms.

If you have any questions about our terms, please contact our support team: